Urgency and customer service is not one of their strong points at this location in the afternoon. Waiting in line while someone was figuring out what to order. One gal at the cash register and 3 baristas just talking while there was a line. It's kind of annoying when you see employees just standing around talking while customers are waiting. They could have opened the other cash register or started making the drinks for the others in line that knew what they wanted; just like they do in other Starbucks. I will say I've been to this location a few times before and have had great service. The gal working the register was very kind and said thanks for waiting. If you're looking to get a quick drink in the afternoon, try a drive thru location.