Update for June 8,2017: I received a early phone call 6:55am from tech Blake to confirm his arrival today between 8:30-9am. Getting an early phone call from the company seems like that they are taking matters seriously. I'm quite impressed for the call. Tech Blake showed up on time. First, he was genuinely apologetic for all the inconveniences. He seem to be an honest and very knowledgeable about his craft. He asked me questions that could be causing the trouble with the garage doors. He did his test and analysis and I gave him space to troubleshoot the conditon. After 40 mins or so, our garage doors works seamlessly and a bit quieter than the previous motors. Blake actually extended to replace both motors and upgraded them to newer motors. He really went above and beyond to resolve all the issue and also extended my warranty for 3 more years. I couldn't be more happier that service tech like Blake had stepped in and do the necessary resolution about the issues.
I thank the company for the sincere personal apologies and Blake for fixing the issues painlessly this time. And companies like them, that reach out to resolve and take things seriously and really take action to deliver total customer satisfaction deserve a second break. I think at the end of the day, we the customers just wanted a good service out of our hard earned money and local business like Custom Specialites, who does their best to go above and beyond to help customers deserve continous support from our community. Again- thank you guys for the reaching out and resolving issues immediately. Kudos to the company.