This bank is not the easiest bank to deal with. My account has been open less than a month and there has been nothing but issues. I'm giving them the benefit of the doubt and trying them out. after being on the phone for an hour with nobody being able to help me at another branch or from their terrible customer service Maria at the front helped me get my direct deposit cleared the same day (i don't know why it was not cleared given it was a DIRECT DEPOSIT). She was patient, listened to my problems and did everything that she could and it was a success. She also helped me at 4:30 after I got off work when the bank closed at 5. I had a terrible day and she turned it around 100%. Thanks Maria Lorenzo!