It's hard to find a vet you feel that you can trust -- someone who will take good care of your pets but not make you feel like a jerk if they're not eating Nutro or Blue Buffalo and are a bit over due for a dental. I firmly believe in balancing empathy with pragmatism. If I won the lottery, yes my four-legged crew would have their own little spa with perpetually sunny windows and water fountains and butterflies and organic treats and all those good things and plus all the tooth brushing and nail trimming and blood testing they need. That said, I haven't won the lottery, so I'm just your typical American trying to get by. I feel like the team at Armstrong gets me. They've been wonderfully kind and helpful, gently pestering me when a visit is due. I love being able to schedule via email and getting text reminders -- helps keep me knowing which way I'm going.
The office is always clean and done nicely (but not so nicely you cough at your final bill). Staff is always friendly. Care has always been on point (though blessedly we haven't needed anything beyond the routine - except for that one time the cat scratched the dog in the eyeball and we had to go to the emergency vet at 2:30 a.m. but that's another story).
I do wish that the front door was a little differently configured an the waiting area just slightly cordoned off -- lever style handle would help those of us with hands full and a hip wall inside the waiting room in front of the door would give a moment of separation between whoever is walking in and whoever is checking out (though it's never been particularly busy when I've visited). Point being -- if your animal is notably aggressive or scared, you might want to open the door and peek in on your own before bringing in your critter.