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| - THEY DEMAND PHOTO ID WITH EVERY CREDIT CARD PURCHASE. This is not only extremely poor customer service, inconvenient,and improper but ignorant. To argue and refuse service to paying customers,and create a scene for$16.00 is absurd. Before you attempt to rebuke this post - understand that your opinion in favor of this ignorant policy does not matter.
When Cici's agreed to take Visa/MasterCard, they agreed to abide by the Card Association Rules -and cannot routinely demand ID if a customer presents a valid signed credit card. I believe that this is a violation of privacy and demanding ID still does not protect them from fraudulent transactions, chargebacks,or credit card fraud. Citing an ignorant company policy advising them to break rules or laws, does not make the action permissible. To overlook this transgression against customers is to overlook the employee abuse,sexual harassment, immigrant abuse that is likely occurring in this chain as well.
To add insult, they were loud and argumentative while I was in line with a large group for my daughters soccer team pizza party. I had to leave and go to an ATM to get cash.
I WILL NEVER STEP FOOT INTO ANY ONE OF THESE STORES AGAIN. I WILL VEHEMENTLY GO OUT OF MY WAY TO LET EVERYONE KNOW NOT TO PATRONIZE THIS STORE, AND THIS CHAIN.
I am also asking everyone that has been ignorantly carded to file a complaint with Visa https://usa.visa.com/checkoutfees/contact.jsp -check the last box and put in the comments that the store displayed Visa signage,but refused to accept your card without ID.
Report MasterCard Violations by Merchants:
http://www.mastercard.us/support/merchant-violations.html
Choose the third box down to report that the merchant violated Card Association Rules for requiring identification.
Store Manager was extremely rude - Scott Georgeff.
District Manager for this store is Shannon Young 702-334-3174
Please do not support this location.Poor customer service is not to be tolerated. Quality food chains would never embarrass and mistreat their customers. I worked at InnOut Burger, and we were instructed even to give a patron a free meal if they ever came in and had forgotten their wallet at home or didn't have enough money. We could never badger them or argue, or embarrass them.
http://www.creditcards.com/credit-card-news/can-retailers-ask-id-with-credit_card-1282.php
https://www.privacyrights.org/ar/Alert-FS15.htm
http://www.consumerreports.org/cro/news/2011/02/can-a-merchant-require-id-for-a-credit-or-debit-card-purchase/index.htm
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