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| - This review is based on our most recent experience. We have loved CJ's custard for two years now, and wanted to treat our friends from out of town to a tried-and-true treat. Little did we know that we were in store for some truly FRIGID customer service...
When we walked in, the two girls on staff were occupied with two friends of theirs who were visiting. This was fine, as we still needed some time to decide. We asked to try the banana custard, to which one of the girls replied, "Yeah" and stood there, looking as if it would drop from the sky. "So, may I try it?" we had to ask again, before she huffed and served us a sample.
We decided to buy two quarts to take home, as we were now embarrassed to have brought our guests to enjoy the concentrated angst of two teenagers.
I brought the two quarts up to the counter for purchase, and the second staff member did an excellent job of running the transaction, until the point came at which she turned around and began to organize toppings, never having given me a receipt nor a bag with which to carry home the dessert. I waited for a couple of minutes, until our friend finally asked, "May we please have a receipt and a bag?" The girl turned around as if she was surprised to see us there.
While CJ's quality has brought us back many times, I will be skipping this new brand of customer service and simply purchase it from Glazier's instead. "Meh" service tells me that they have a "meh" view of customer loyalty.
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