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  • We just moved from California to Las Vegas. Nordstrom is always where I buy my good clothes from, among other things. My first time to shop at Nordstrom in Vegas and already I have a bad experience. I purchased a St. John outfit at full price of $995. After just a few days, the same dress went on sale at their store for apprxt $300+, a total difference of apprx.$600. Unfortunately, I had to be out of the country and I was able to call them only around a few days after the 30th day I purchased. First of all, I was transferred from one department to the other, then I was told price adjustment were only made within 14 days of sale? or price change? I don't know which one made sense, the person I spoke to wanted to just rid of me. Being a Nordstrom shopper.all my life, with no record of returns or credit requests, my first time ever requesting for a price adjustment on an existing sale on a high end product, and to be treated this way, I think is not my idea of the excellent customer service, Nordstrom has always been known for, and especially not a good representation of t St. John Knits Company. Totally, totally, disappointed. So my dear friends, be careful and be careful on your purchases; maybe only on this particular store or department. Because I refuse to believe the rest of the Nordstrom family is this way. Unlike this Nordstrom, the Nordstrom I came to know for so many many years, values everyone of their customers. Sad!
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