Staff were very helpful at getting our reservation all sorted out, as we got there and the package wasn't waiting for us (waivers, etc.). Staff were quite helpful and friendly, helping us out with all the equipment. The group was large, a few reservation groups all together so to go through the training course took quite a while. But once we were done we were ready to get tree-walking. My group did all the courses including the monarch zip line (but I opted to sit out the last 2 courses). I like that visitors can walk around and look up to see what the courses are like. Or, like me, I was able to take a ton of pics of my friends going through the courses. It was a lot of fun and a great day. However, it was a bit disorganized in the morning. Perhaps limiting group sizes to 20 might help things run a bit smoother and quicker.