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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-12-06 00:00:00 (xsd:dateTime)
itemReviewed	Townsley Portraits
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	Like others i had a horrible experience also. I had purchased a shoot through groupon. I had called the office and left voice mails about 2 times and never received a call back. I emailed the photographer though FB and he tells me that he was on vacation. I eventually get a respond and we go back and forth on some dates that would work best. We scheduled a shoot which is a month after the date i called. We set our appointment!! Let me add some info that they do not tell you when you purchase this... First of all it is a 30 minute portrait shoot. It is a portrait type of shoot than an actual "photo shoot" I say this because i have done engagement and wedding photo shoots with another photographer and they would tell me what to do, how to pose. etc. You get a CD of the pictures he takes BUT you are not able to copy the pictures or do what you want with them because from what i recall they are in a video form. You have to purchase any pictures you want!! The day before the photo shoot, it was raining all day and very hard. There was a huge storm(fyi i have relatives that have weather stations, know how to read a radar etc etc) IN addition my husband knows his weather well and was tracking the radar all day. Now, Adam called to me to confirm our appointment and i told him we would be there but i was coming from the inland empire and i wanted to make sure we would still have the photo shoot since it was raining and the weather Channel predicted rain that day. Adam advised me that he would make a note for stuart to call me first thing in the morning. Now my photo shoot was at 945. Adam advised me that stuart would call me by 8am to let me know if we were still going to do the shoot since it was going to rain. We woke up at 7am. We were waiting and waiting for his call. NO call!! Now all night that night it rained and in the morning when we woke up it was raining. We checked the weather at the location of our shoot and it was raining there too(at the beach). We waited and eventually decided to just leave and take the risk. We got stuck in horrible traffic(as it is it was raining to make it worse) I call the office which opens at 9am since we were never given Stuarts number. We tell him we are running late. He gives us Stuarts number. We talk to him and tell him we are running late. He gets mad and tells us "yea your not going to make it" and he tells us that its a 30 min shoot so we wouldnt have time. He was so RUDE to me it made me feel like i was an unimportant customer. He asked me questions asking how many of us there was... and why we wanted the photos. He told me there was nothing that could be done. He then said he had a docs appointment right after so he couldnt wait for us (yea right!!!) he pretty much told us that we can no longer use our photo shoot for another time because we wasted his time. NO joke!! he actually said we wasted him time. I told him that he had wasted ours too because we spend 2 hours on the freeway. He then said that he doesnt understand why people buy things on groupon if they live far.(I live about 30 min from there with no traffic) I was upset at this point because i spend money on this and made an effort. i told him it was not my fault that they did not call me like they said they would. I was home waiting for them to call me and they never did. It was raining where i was and at the location. THe whole thing was ridiculous. I call Adam again and he is very sweet. I think Adam should be the one running the business in my opinion. He tells me he is sorry and that Stuart must have not seen the message he left him (not my problem... sounds like a lack of communication on their part) Adam calls stuart to explain how it was their fault, but Stuart is rude still and refuses. he then offers us to go to his studio so he could show us some of their work(im thinking... are u kidding dude!!! i dont even know who you are to be going to some studio with you and this is not what i paid for) I told him NO i did not pay for this. And he then says maybe he could take pictures of us at the studio. I refuse because again i did not pay for that half ass experience. Point being stuart was so rude!! as a business owner he was unwilling to work with us and did not own up to the fact that they should have called us like they said. I made it clear to adam that i would wait for his call in the morning. it was raining like i had told Adam. When it rains the reshedual photo shoots. I can never recommend this place to anyone ever!!It was just a horrible experience and this guy is just in it for the money in my opinion. A lot of photographers i know are not this rude to their customers. He might have talent but thats all i see that is positive. I contacted groupon and reported the situation. They refunded my money so props to groupon for that. NOW THATS WHAT YOU CALL GOOD CUSTOMER SERVICE. groupon didnt argue with me and didnt make me feel unimportant.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Maria

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