I called at 9am and asked for a 6:30pm appointment and they took me. Ricky was the nicest man ever and really cared about my nails. The place that I used to go to didn't care and always rushed me out; in turn, my nails were ruined underneath. He took off every nail and redid my set. I asked for short natural looking nails and he did a perfect job. Didn't rush me out at all and I finally found a new spot!!