I went last Saturday to celebrate my birthday with 3 couples and their kids. We got there at 8 and had to wait 2 hours for a table. After spending $80 dollars on games on my child we got called in around 10pm. We were all hungry and the children were exhausted. The service was bad and slow ...I will say the waiter tried his best ( it wasn't his fault) . While on the table waiting for our drinks a supervisor approached our table to in a few words that it was getting late and kids weren't allowed for much longer specially to go to the back and use the only washrooms in that monster of a place. We let that one slide ...we all just wanted to eat and leave.
Food and drinks took a while, and some dishes came cold. One of the adults in our table had to give his dish back. We had already decided never to come back while on the table, but it escalated when my wife and child were coming back from the washroom when a saw a manager walk behind them giving them a dirty look, like if they had just gone on the toilet right there on the main floor. That didn't go well with me..!! After explaining to this manager how long we waited for a table, and how bad everything was, he could care less and basically said kids weren't allowed at this time anymore. We all spend with games and food up to $700 - $800 .
We left around 12:15 am
I will never go again and I'll make sure I'll tell everyone I know to do the same.
They should get rid of the restaurant area and just keep the game area. Become another Chucky Cheese.