I love Pei wei. It is one of my favorite restaurants to enjoys some classic Chinese food! However, on my mom recent visit I was less than satisfied. One the waiter set my plate down (honey seared chicken on fried rice) I quickly noticed a piece of long hair strung THROUGHOUT my whole plate. Like started on one side ended on the other, under some of the chicken.. Completely disgusted. I decided to just take it back to the counter (there was only one woman there to help.. Don't think she was the manager..) she took the plate and said they'd remake it. With barely any apology. After about 15 mins I had to go back to the counter myself and found the food sitting there without any one bringing it out to me. I expected the manager to come out and offer some sort of discount but I didn't get that none the less any apology. Once my food was remade if was delicious as usual and I was able to enjoy my meal but I am not please with the staff or service at all.