We came here for dinner on Mother's Day and had the worst dining experience.
When we first arrived at 8:30pm, there were clearly over 10 tables that were unseated (and no one else was waiting for a seat) and the hostess told us to wait for a seat. About 10 minutes passed and we went to the hostess and asked if a table was ready and she looked like she just remembered we were still here and quickly guided us to a table that wasn't even setup (so the 10 min we spent waiting clearly wasn't for the table setup).
A waiter began setting down our dinnerware as we sat down and we found majority of our bowls and spoons were covered in old food stains and bits, cups had old tea leaves stuck to the bottom and one of our cups even had an old lipstick print stuck to its rim. This is extremely disgusting to say the least. When we told one of the managers about this, he simply shrugged and walked away with NO APOLOGIES!
Next, we proceeded to placing our order and realized they were on a special revised Mother's day menu for the evening. We understand they are trying to streamline their services for the day, but the pricing on their "special dishes" were extremely ridiculous. One of the dishes we ordered was Chinese broccoli with shrimp and scallops. Can anyone guess what the price is and the size of this dish?
The dish was only 10" in diameter and was priced at $34.88 with just four shrimps, four scallops, and about 6 Chinese broccoli stalks (with no leaves) on the dish. We asked one of their managers about this and the manager shrugged and said, "I'm not responsible for this, the kitchen determines the size and pricing."
We do not recommend this place at all because of the following reasons:
- unclean dinnerware and utensils (sanitary concerns)
- there is no hot water in the washroom (be prepared to wash your hands in cold water only - can't imagine doing this in the winter)
- their staff simply don't care about the business and no one takes ownership of issues that are brought up by customers
- bad service
- long wait time even though the place is not full and no one else was waiting in line
- pricing is ridiculous as this place will gouge your wallet empty
So please think twice next time before stepping foot into this place!