We rent a small one bedroom apartment and we thought it would be a nice treat to have cleaners come in and spruce up the place. Plus the kitchen and bathroom needed more than just a quick wipe...we paid for a 3 hour cleaning and the only things that were thoroughly cleaned were the bathroom and fridge (outside only). Nothing else was touched, the counter tops in the kitchen were not were not even wiped up. I have no idea how it would take 3 hours to clean a bathroom and a fridge. Though I am not a professional, I can do a pretty thorough cleaning of our whole apartment in 3 hours, max! They sent us an e-mail asking how everything was and we responded saying that it was unfortunately less than satisfactory. It wasn't necessarily the quality of cleaning, but rather how much got done in the time we paid for. We never heard back from them! Unbelievable. I definitely feel like we wasted our money :(