I have waited way too long to write a review! I have been going to AZ Strands since I moved from California 2 yrs ago. I really can't say enough good things about them-but, I'll try!!! First, Scott the co-owner with his wife Katie handles customer calls and communications. He's just adorably friendly and patient! (He even took his time to find a perfect color match for my red extensions. And, I never even asked!) Katie is gorgeously perfect! She is one of the two "hair installers". I've watched her meticulously spend time to create gorgeous transformations on her clients. My amazing Cassandra works next to Katie. I adore Cassandra! She's not only fun, entertaining but she does a A+ job on my hair!!! She recently worked with my hair stylist to create a blend of blonde with my red so my stylist could create a balayage effect I get more compliments than I probably deserve on the new color! And, Sharon adds the final touch with her friendly in-house customer assistance! I love this place. Service is the very above and beyond AND the hair they use is truly luxurious!!! Don't go anywhere else. Trust me. They are the BEST!