| rev:text
| - Upon entering, there was no one to greet customers. We spent multiple minutes waiting to be acknowledged and seated. There were only 2 servers, so we had to wait to have drink orders taken. The whole party was ready to order by the time our drinks arrived, but the server walked away without asking if we were ready to place our order. My mother is a senior and tried to order the only senior dinner option. She was told they were out of it. She expressed to the server about the lack of dinner options on the senior menu. The server offered her another dinner option to be discounted to the senior price and my mother picked one from the options the server pointed out. The server came back a few minutes later to tell her she was told that she now had to charge full price, but offered a meal discount. By this point, I was already frustrated, so I said that was fine. My mother was not happy wanted to speak to a manager. I went with her to the podium. The young man (the 2nd server) was the one there. We asked him if there was a manager available to speak with and pointed us to the manager on duty, but it was our waitress. He told us she was the crew manager. I did not want to speak to her about it because she was the issue so far, but she came over anyway. I expressed to her the problems we were having so far and told us they were short staffed and that her chefs were not allowing the senior meal price that she offered. Again, she assured us there would be a discount on our check. My mother's food came to the table, but the waitress had more bad news. None of the other orders had been processed. There was an explanation that the computer had held those orders. We were told that she was going to get them processed right away and that they were going to start cooking them at that moment. Unfortunately, our meals didn't arrive until my mother was completely done with her meal. Now, she had to sit through all of us (a party of 6) eating our meal. I personally ordered the steak tips, but they didn't even taste like steak. One of my children described them as tasting like ground beef with cinnamon. The mashed potatoes were watery and the corn had no flavor. I reminded myself that this is a breakfast establishment and that I should not expect too much from dinner entrees. I was hoping that the issues would have been over at this point, but I was wrong. Almost every glass one of us had an empty glass in front of us. No one had stopped to refill anything. Things were consistently getting worse. My daughter reached across the table and pulled a long blonde hair out of my youngest son's pancakes. All of our party are dark haired. That was enough! I caught the male server and asked him to take away the hair and the pancakes because I did not want my son eating another bite of them. The actual server from our table came by to see what happened. I explained the hair and that I gave the other server the plate. She once again reiterated that she would be discounting the meal. How can so many bad things happen over one meal? We each gave the youngest some of our food as he was not asked if he would like to order anything else. We waited for the check, but after a while, we decided to just go to the register. I needed to get out of this restaurant. It was the male server that came over to print it. He tells me that there was a discount added to the check and I can see it where it says manager comp. The manager comp said $8.99. I told him that the server/crew manager said she was discounting the meal. He tells me that they have and that discount is the $8.99. I pointed out to him the entry for my son's meal that had hair in it was $8.99 and the $8.99 manager comp is that meal being removed because of the hair. He continued to argue about that being the discount. I asked him to please just get the server since she is the one that has been dealing with this and promising the discount. He kept insisting that he could take care of this and my discount was the manager comp amount. He refused to get the server/crew manager. She noticed we were there and came over. The male server refused to leave until she told him to go. I asked her about it and explained what he kept saying about the manager comp. After all of the issues, her discount offered was $15. That did not even cover the cost of my meal. I asked her to put the name of the manager and what time they would be in so that I could speak with them about my concerns.
The manager that I phoned was named Mike. He listened to the concerns. He did offer to have us back and he would cover the bill. I had to politely decline and inform him that with everything I have been through, I have no intention to return to the chain, ever.
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