This place is amazing. It's like a museum of wonderful things. We were met at the door by a security officer, and a not-salesman. They don't sell there. Well they sell a few coins, but otherwise only buy. The item we took was a man's bracelet that turned out to be 2 grades of gold, both 14 and 18 carat.. Neil took the time to explain how he would grade it and then gave a no nonsense, non -insulting, very fair offer that we accepted. It's a welcoming, comfortable atmosphere. We'll go back.