My husband and I went to Parlour Sunday night. We sat in the bar area ordered drinks and a salad. When the waiter brought our drinks we ordered a pizza. Which arrived about 20 minutes later. No salad. Which we then canceled. When we paid the waiter ran my DEBIT card for the table of 7 who were celebrating a birthday. The manager came over to explain and said she reversed the charge but since it was my debit card she wanted me to know and would pay for our pizza. Four days later the $400 hold was lifted from my account and there was the charge for complimentary pizza. I never signed the charge slip. I'm pretty sure I can dispute the charge, but good customer service would have ensured we never had make a call. No longer a loyal customer.