Floor management has improved over the last few months. Still a few minor hiccups along the way as far as karaoke rotation is concerned, but the servers and bar-tending staff are friendly and helpful most nights. I had a not-so-pleasant visit a few months ago, but decided to give it another try after hearing the last floor manager had been removed. I came in with a girlfriend to celebrate our birthdays. Had a good time. Sadly, coordination for our 'birthday surprise' was extremely poor, so we didn't receive the birthday event promised...but still a step up from the last time. I will return as a regular.