I shop at LOFT stores often and I recently purchased a pair of sunglasses that broke. I went in today to see if I could return them, because I know someone who's had the same issue with their sunglasses and they exchanged theirs with no issue at all.
There were two women working that at night-one with a European accent with black hair and the other, an older lady with light brown hair. I walked in to ask for an exchange because my sunglasses just snapped off. They informed me that I could not exchange the item without a receipt, but I told them that the other person exchanged them with no problem. So they just looked and repeated that they can't exchange without a receipt. So, I just walked out, threw the sunglasses in the trash and purchased better ones elsewhere.
First of all, I know that the exchange policy is that items can be returned or exchanged within 45 business days and that any items returned without a receipt would be credited for the current selling price.
Those women did not attempt to help. They just stood behind the counter, which was very rude. So I just walked out. I will no longer shop at that location. They've acted a bit unhelpful before.