I've been to this locations dozens of times. Haven't been back in months because of the slow and horrific service provided every single time. And now I hate myself again.
I showed up with only 2 people ahead of me. Trash can overflowing, dirty tables everywhere and trash in the ground.
I'm not expecting Four Seasons treatment at a fast casual place, but can I get a hello and a smile? My god. They just stare and give nods instead of questions, put the wrong stuff on my order, despite very clear directions.
Then in the middle of order, there was some kind of molasses speed shift change. They had 20+ workers standing around chatting. Now a line of ten people forms behind me and I haven't moved. The new guy grabs my salad and starts loading it up with everything without asking. I had to start over. The workers are bumping each other, touching everything, and joking around.
Finally they try to get me to pay for someone else's meal, then try to over charge me. Just the worst.
I'd like to say I'll never be back. But in a few months I'll forget and be a glutton again.
This place is the worst. Do not come here. Give your money to someone else until they fix their management problem which has been ongoing for years.