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| - Their daycare service is five stars for me! My shy puppy has grown a lot since coming. I am glad to have this option for her once a week. I'd bring her more if I could afford it! The employees who play with the dogs are amazing. So friendly, always happy to see my puppy, and she LOVES them! The pricing and options they show on their website is the same as you'd be able to purchase in store. I have yet to see any specials be run beyond their puppy package. My only comment here is that when I purchased the puppy package, it didn't come with everything mentioned online. I received daycare and haircut, but that's it. They almost didn't give me the free haircut that is mentioned!
My three star review is due to their grooming services. I started with their new groomer, Leena. She was very friendly, and I was glad to speak with her the first time my puppy got cut (she was almost 4 mon. old). The first cut I did with her was free with the puppy package, after mentioning that it was supposed to be included. After that, I discussed with Leena over the phone what the pricing would be. She told me it would be $20 every time I brought her, and we agreed on that pricing. However, Leena only works there part time and has NEVER been there when I go to pick up my dog. Further, I've only been charged the $20 agreed upon price once. First time, I told the person checking me out that it was supposed to be $20. He checked the notes and said, OK.
I was pleased with the cut, but her nails were like daggers! Worse than they were before they were cut. The second time I brought her (about 5 mon), I asked them to spend more time on her nails and make sure they weren't so sharp. I go to pay and the guy checking me out says it'll be $30. I said the agreed price was $20. He said it was $5 extra for her nails, even though no one ever mentioned this to me before and Leena never said that it cost more for her nails. I assumed the $20 price we agreed to was all-inclusive for her services. The guy checking me out ended up charging me just $25, but I was still a little upset. Third (and last) time I brought her for grooming (about 6 mon.), I picked her up and her nails were incredibly sharp, even though I asked them to pay extra attention to them. Same guy checked me out. This time I was charged $32 for the cut. Again, I mentioned the prior agreed upon price. He said he could probably give me $5 off, but he never did. When he ran my card, he confirmed the higher price.
I cannot recommend grooming with Central Bark. At least not their puppy cuts. They may do better with adult dogs. Leena does a good job, but she's never there to discuss my puppy with me and I am charged an increasing amount for my dog. Also, they do the very minimum for grooming. I don't feel like it's as full-service as other grooming facilities.
A+++ daycare. C grooming.
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