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| - typically enjoying the food at hooters and the service not being too terrible me and my friend decided to come here on a monday night to watch the playoff game. upon arriving the hostess who I'm going to assume is new was very confused as to what table to put us at. she handed us the menus at the front door and then we followed her, not a big deal, but I've never known a restaurant to have customers carry their things to a table. she takes us to a table but as we begin to sit down she tells us we can't sit there. why? no clue. finally we get to a table towards the back of the restaurant which is fine. once seated it took our server 12 minutes to get to our table to greet us so at this point we give her our drink and food order- 2 beers, 1 order of boneless wings, 1 order of wings,side of fries, and a water. 23 minutes later she brings the water and then tells me they are out of the beer i ordered so i told her to just bring me whatever ipa was on draft, still NO beer for my friend. 7 more minutes pass and then we both finally get our beer. at this point it has no been 30 minutes so one would expect our foo to be out soon. was it? no. an hour and 7 minutes later another waitress brings our food out, fries are mising, and our current server has not been back by at all so i wrote our next order of wings down on a napkin and gave it to the runner to just give to the server. 13 minutes later our server comes by to let us know she out our next order in, and we let her know we are still missing our fries and my friend would like another beer. 24 minutes later our second order of wings comes out but do our fries? nope. so i tell the runner yet again were missing our fries. 5 minutes later we finally have those. server then comes back to tell us the beer is coming out as foam, after watching them trying to pour it the keg had just kicked, i would've told them but she never came back. while there was a game going on, the restaurant was only half full, & very understaffed. I have worked in the restaurant industry for 5 years including being a corporate trainer and i have never in my life experienced something as bad at this. There was no teamwork between the staff, no communication between management and guests, no help from management to staff as well. if you're staff cannot handle the rush you are having then go on a false wait, pick up tables, help the bartender make drinks, something. not just stand at the kitchen window yelling hot food when you could be running it. while i do feel some type of sympathy for the staff because you could tell they were overwhelmed many things could have been done about it. this is not the first time I've had an issue at this store and until something changes i will not be back and i will let my friends know about what happened.
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