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About: http://data.yelp.com/Review/id/fCw_Y6N_jRHJxBnY3Njajg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-07 00:00:00 (xsd:dateTime)
itemReviewed	Red Lantern Kitchen & Bar
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	We came here for dinner on a Saturday night. We were promptly greeted and sat. The staff was friendly and prompt. Our food was actually quite tasty. The 2 stars comes from how they handled an error, which occurred as a result of the server keying in the wrong item. We had ordered a Pear Salad with Tenderloin and were brought it with Chicken. While the server had the kitchen correct the error, it took so long that we had finished our food without the request protein. At that point, we were full and weren't going to eat the (very small) piece of meat. We politely asked if it could be taken off for reasons stated above. The response we were given by the server was that the item's cost was too high and the manager wouldn't allow her. (It was a $6 add on item). The server asked her manager and came back with the same response that they wouldn't remove it due to expense and told us that it took too long because of the doneness we requested (making it seem like our fault). We were asked for our email to give us a gift card for next visit. When we explained we were out of town and that wouldn't work, we were basically met with 'oh well, too bad for you' (not the exact words but that was the vibe) with no alternative given. We ended up paying the bill as it stood. I've worked in the restaurant industry before and have never once told a customer no because the item cost was too high (because that's not the customer's problem) nor have I refused to remove an item due to my input error. My complaint isn't about that I had to pay an extra $6, its about the principle of the situation and how it was handled.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Andrea

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