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| - Hello Yelp Readers:
My husband and I alway went to 18 Degrees Neighborhood Grill for their burgers and fries. While a little pricey for such an item in a bar atmosphere, we felt it was worth it because of the quality of the food prepared and provided to us in the past.
Today, we went to the Grill and noticed there was a new menu. Apparently, the Executive Chef changed and as a result the menu changed about three weeks ago.
18 Degrees used to serve french fries which were always hot out of the fryer. Not anymore. Shoestring potato fries are on the menu now which were served to us lukewarm and had no flavor. (Regular fries are no longer on the menu as an option). We were very disappointed, because the one thing we could alway count on from 18 Degrees was a nicely cut/portioned french fry served hot and perfectly seasoned with salt.
The burger was "good", not fantastic. The burger was not hot either, but rather just warm.
There was no excuse for our food not coming to our table "hot" because no one else was being served when we were there. So, the Chef/Cook could not have been overloaded with orders to keep track of.
The brioche bun served with burgers at 18 Degrees used to come toasted holding up to the toppings well. The bun served to us was not toasted, it was dry, and fell apart while we ate our burger.
Topping portions were fine (adequate). There is such a thing as too many things on top of the burger diluting the overall experience. There was just the right amount of lettuce, tomato, peppers, pickles, etcetera to balance the burger, which is why I still rated them three stars.
Beware, this restaurant is inside the Ice Den, which means it is "cool" or "cold" as far as a temperature surrounding you. Even more reason to ensure food that is meant to be served "hot" is actually served that way to customers since the ambient temperature of the air cools down the food very quickly.
Our waitress was prompt and efficient.
Regrettably, we will not be returning after our experience with the food in light of the Chef/Menu change.
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