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| - Before you decide to go into this shop, I do recommend you check out this shop's Better Business Bureau rating. As of 10/8/16 it's an F, and as of 11/8/2016 it's a stronger F.
This means you are almost guaranteed no resolution if you end up having a problem with them, and if it's a significant problem which you NEED a resolution for, you will need to take it to court to see anything back.
Anyways, now for my actual description of my experience:
Came in on 10/7/16 for a smog test. I waited 30 minutes and was told the smog test had failed, and was offered to have some $60-70 "inspection" be held to investigate the problem, then however else more to fix the problem.
This in and of itself sounded extremely fishy; I already knew Perrfect had a bad reputation and would never let them do anything that they have to stick their hands under my hood for, so I was certain they had either failed me on purpose or this was the greatest coincidence of all time. Needless to say, I highly doubted it was the latter. I paid my $9.95 smog test fee and left.
I went straight to another Smog test station. The test passed. Hmm, it's starting to look more like they rigged it.
So now I shift gears. Since it seems like there had been no apparent reason for me to wait 30 minutes, pay $9.95, and not have my smog test passed, I was seeking an audience with the manager at Purrfect so that s/he could at least entertain the possibility of a refund, in good faith.
I placed the call to request a refund. The worker who answered the phone said he could not process a refund, and said to call his manager the next day. The following day, I called in the morning and the same staff answered, said he would be available after 12:30. I called again at 12:30. Still not available! So I left my phone number and requested to be called back.
This would not have nearly as big of an issue if I could AT LEAST talk to a manager about it, even if no refund is provided, but not even being able to get in contact with someone that matters is completely unacceptable.
Since the manager never contacted me, I filed a complaint with the BBB. The BBB made several attempts to contact the business, but they never replied. The business has now gained +1 black mark on their BBB profile.
While I was there, the business also "recommended" a ton of maintenance without actually inspecting the vehicle, including "fluid flush/services" "filter change services", pretty much all of the typical type of money grabbing services shops like this will recommended whether you need it or not. Irresponsible and greedy, typical of a scam shop.
Since Purrfect Auto has a reputation of mediocre service, false advertising, and attempting to sell you items you don't need, you'd THINK they would at least cover this with a decent customer service facade, but they don't even TRY to right any wrongs.
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