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  • I've never been so disrespected at a place in Vegas like I was at the Citrus pool. I booked a cabana and was really happy with it. Our server was great and her service was great, until later on in the day when we were getting ready to leave. Our server left, so another server, Daniela took over. We had spent well over our minimum and when we closed out with our original server, she had told us that if we wanted to open a new tab with our new server, we could. We said it was getting late and we probably wouldn't order anymore and she said okay and told us to enjoy the rest of our day. Our new server Daniela came up to our cabana and said we still had $200 left to spend and that we didn't reach our minimum. This made no sense because we closed out with our original server before. (One more note is that we were not aware that gratuity was included. We tipped 40% to our server without knowing. Automatic gratuity should always be mentioned but that's not what they do here, so be careful.) She came off extremely rude and made us feel like we didn't spend enough, when we almost tripled our minimum. She asked to take our receipt and make a copy, but it was the only receipt we had, (we weren't give an itemized which says all we had ordered) so my sister and I asked to follow her to where she was taking the receipt. Daniela told us we couldn't go past a certain point, (understood) but we could wait outside while she got a manager and made the copy. The manger came out, who was also very rude and explained that it was a miscommunication with the 2 servers. The manager also wasn't aware that we had closed out and spent over the minimum so she argued with us as well and then explained that she didn't know. It was not our fault the servers and managers did not communicate. The attitude Daniela had was extremely unnecessary and when we proceeded to explain to her manager the attitude Daniela had, Daniela stepped in and said "I did not have an attitude with you!" I work in the service industry and I know that you do not talk to guests that way. Not once did we receive an apology from the server or the manager. I always recommend tourists in Vegas to visit downtown, but this pool will definitely be taken off of my list of suggestions to everyone, including tourists and locals.
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