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| - I'm a bit surprised at the mediocre or lower reviews for this location...
I started at the Tempe Marketplace location, where my boyfriend and I became "members." We were offered a great deal to sign up, so I figured why not! I was so thoroughly disappointed after the third visit there (on my third different masseuse, my boyfriend on his third as well - even he was disappointed and he's not a complainer at all), that I tried THIS particular location.
**I know this review sounds perverse, but it's not meant to be! It's a plain massage, so get your minds out of the gutter!**
AND BOY AM I GLAD I DID! I found an amazing massage therapist (Stephanie, I think?). She listens, is nice without being fake about it, does deep tissue and relaxation when I want, and is quite amazing at both. She follows requests immediately and is always spot-on... and, she also has learned what I want. I used to have to tell her "oh, a little bit harder... a little more lotion, I'm getting friction there" and by visit three, she had already figured out what I prefer, and I have yet to have to ask again. She asks me how it's going at regular intervals (not every two minutes, but also not once in a visit). It's great. I always book with her, even though her hours are inconvenient with my work schedule.
My boyfriend and I go together, and (since I insist on booking with Stephanie) he always seems to end up with a different girl. The only time he was let down was kind of a "oh, I dunno, it was OK." So, he's seen quite a few of the masseuses there and has always been happy - a far cry from Tempe Marketplace!
The one time I was disappointed (I won't go into detail), it was really a combination of things and I was pretty unhappy. I filled out the survey they e-mail to you (as I had for every previous massage), and I let out a piece of my mind. I was absolutely shocked - this place had been amazing for many visits, and out of the blue I had a visit that was one issue after another. Within 24 hours, the manager called. She was very nice, conversational, apologetic, seemed genuinely concerned. She comped both me and my boyfriend's massages that day (though he didn't complain), and she credited our account with a free massage each in addition.
One last con... I'm 24 and female. Obviously, I would like a massage from an attractive 20-something guy. Shallow, I know... but I don't spend money frivolously - this is a treat and I want the full experience just once! My boyfriend and I are always in the couples room, and he always gets a young, pretty female masseuse. So, for a fifth star, just for one single massage, GET ME A SEXY GUY TO RUB ME DOWN! Then, I will return to Stephanie and be fully content. I know most massage therapists are female, but there has to be an attractive male one out there. Massage Envy needs to find him and snap him up. I don't even care if he'd be more interested in rubbing down my boyfriend. Come on, just for one visit!
If it weren't for my lingering annoyance with my singular not-so-spectacular visit, I would have given this place 6 stars if I could have. But, alas, I'm not very forgiving... so in another two or three visits, they may be securely seated back in my good graces, at which point they will get a full 5 stars.
- Jessica
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