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  • If I could rate this any lower I would. WORST EXPERIENCE IN MY 30 YEARS OF PURCHASING CARS. Purchased car from Henderson CarMax on Sunday. Car needed work on the roof, floor mats, brake light, arm of console in back of car didn't latch. Salesman said, in front of me, husband, cashier, "no problem, it will all be taken care of". Salesman didn't submit "due bill" and he then said I couldn't leave the car at the dealership for the work to be done on Monday but had to come back. They couldn't take me to work and didn't offer a loaner. After I threw a screaming fit in the Las Vegas dealership they promised to fix the car under the CarMax warranty. LIARS - I just paid $351 for an oil change, tire rotation and the deductible on the extended warranty that I purchased. Brake lights seem to be fixed but amazingly they couldn't find the leak in the roof despite it pouring rain on me while I sat in the car. It took 8 days and the console is still on back order. DO NOT, I REPEAT DO NOT PURCHASE A CAR FROM CARMAX OR TRY TO HAVE IT SERVICED.
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