Went for lunch with a friend and they gave my plate while my friend waited. She was starving and got upset. Jody, the owner, reached out to me after my initial review and really explained what happened that day. I am extremely pleased with this level of customer service and so I went back and got to meet the manager Ed, who thanked me for reaching out and giving my honest feedback. This place is owned by dedicated people who really care that you to have a good experience. I'll be coming back for that gigantic pepperoni and sausage calzone Ed made for me.