I fly a lot and have been on various airlines....but, someone please explain to me something that boggles my mind....
I bought a ticket...choose seats for my friend and me...Excited that I wouldn't have to sit next to a stranger for the long flight to Chicago. We were set for our trip.
After checking into my flight the seats that we chose was not what was on our boarding pass. NOT even close. Huh? Surely this is just a mistake. So, I politely talked to a boarding agent. She advised me ever so rudely that the seats I chose were just a "request" and they didn't have to honor them. WTF. Maybe I'm slow, I don't understand...From what I recall from any other airline (save Southwest) when you buy your ticket and pick your seat, that's the seat you get. I understand that there may be seating changes to accommodate for families but why have your customers choose seats in the first place if you are just going to jumble them all around anyway? Then to be told with such ambivalence that those are "requested" seats and that you should feel happy getting on a flight that the airline overbooked is tacky and ridiculous.... Then as some sort of consolation they said I could pay an additional $79 to sit in the emergency aisle, just so that the person I booked my flight with originally and picked adjacent seats can sit together....why would I give US Airways another dime to sit in an exit seat I know they will just fill up because they constantly overbook.
US Airways made me very cranky. Whatever savings you get with booking with them isn't worth the hassle and disappointment you'll get. I doubt I'll be flying with them, again.