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| - Wow.
Went in for Sunday Brunch and noticed a terrible sewage rotten eggs smell and tried to move away from the door. Decided to get a table instead of sit a the bar and were told they were on a wait because servers weren't coming in and they didn't want to back the kitchen up.
I kid you not, it was probably 10:15 a.m. and there were maybe, 2 tables in the front that were occupied and about 3 in the back.
They "just got off of a wait," the hostess told us. I was dumbfounded.
You never place blame on your FOH staff like that and say we can't seat you because people haven't shown up. If you need to pull the bartender off of the bar because NO ONE is sitting there, then do so, ask a manager to help, and then attack service as a team which is what you are in the SERVICE industry.
Way to stick up for the BOH but come on, you can walk real slow to the table. You can make conversation about the menu before departing, suggest dishes, ask if we've been before, etc. All of these things add time, give your staff a little breather, and then you move on.
Really disappointed.
Ended up not staying because of the disgusting smell because we couldn't take it and, we couldn't sit anywhere else.
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