I am new to the area. And Einstein Bros is not in Cincinnati as far as I know. Before this I have only had it once in DC and liked it. But they have pretzel bagels. And pretzel bagels are my favorite kind. It takes the best of both worlds, the pretzel world and the bagel one. And I love their cream cheese. It is light and fluffy. Plus it actually fills me up. As far as service and other conditions of the place. Eh I never been too bothered to notice. The guy who takes my orders now remembers my name, which is a nice touch.