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  • We discovered this very cool place when we were looking for the Impossible Burger, a plant based burger that looks and tastes exactly like a real burger. It is truly amazing and The counter is one of a few eateries to carry it. We travel from Anthem to eat this every week. Our first two visits were excellent. The food was as promised, service was attentive and nice, great to feel servers care about your happiness and inject their warm personalities into the experience, the tip always reflect the service, so 25-30% for caring, timely friendly service is easily justified. This past Saturday my wife and I made our weekly 35 minute drive and this day we were so disappointed. Apathetic server, no manage- ment, poor service, cold food and when the burger showed up, one was missing sweet potato fries, not good, server didn't bother to get them until the meals end and who wants to eat fries after their meal. Where is the care and compassion we witnessed on our first 2 visits, server was not into it and we tipped accordingl, further fries should not have been charged, no drink refills and with a tab for 2 burgers, lemonade and fries at over $50, this cannot happen again. I just wonder who is going to respond to this review to determine whether we ever return. Remember guests are coming all the way to your location, parking, entering, spending and adding to your lives, you need to appreciate this and do more to make us want to return to you.
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