| rev:text
| - Why is every place going downhill?
When we arrived we were told it was just shift change and they needed a second to clean a table. No big deal. We didn't even wait a whole minute before we were seated... Drinks ordered and arrived quickly. We were a little slow ordering. We were trying to decide on the 2 for $20/$25 deal or something else. Fajitas disappeared from the menu, but they still serve them. Once I found that out, we were ready to order.
Now I wonder if mentioning shift change was a pre-excuse for the horrible service we were about to get...
We ordered what used to be labeled as the Bottomless Chips and Salsa. Price is up by a $1. Thanks, Obamacare! It used to come out on their big round raised plate/tray with a semi-small bowl of salsa. That was OK because they always come back to the table often enough to keep you deep in salsa. Now it comes out on a much smaller tray with a tiny cup of salsa and a few chewy, stale chips... We thought, well, they'll be running their buts off filling that cup... That might have been so if we had seen our server even once before our food arrived. Actually, our server wasn't the one that brought our food so we didn't see her for a while afterward.
Our food had come and our drinks (an iced tea and a water) had been sitting empty for a while. When our server finally made an appearance, she still didn't notice our drinks. We had to mention it to her. I know that sounds a little entitled, but there are expectations of service that used to be standard. You always refill a drink u[ to and while food is on the table or AT LEAST ask to. Half way into our meals we lost interest in the $4 chips and salsa sample.
The entrees were great. At the very least the kitchen is still staffed be good people. I always order the steak fajitas, medium rare, and I eat the steak like a steak and then make veggie tacos out of the rest. I fricken love it. This time I was not disappointed. The steak was not medium rare (they never get that right) but it was still delicious. My dinner companion had a 7oz sirloin and it too was mouth-watering and juicy. Also not cooked as ordered (medium) but that meant I got the redder portions so, no complaint from me there...
We actually got asked if we wanted another refill before we completed our meals. That was nice. However, after we had finished out food we had the desert/drink menu in hand and the waitress walks up and plops the check down and walks away. I may have some strong ideas about service but I don't know any manager that would train tyheir staff to miss an opportunity to offer drinks and deserts. That's not how you sell.
So, it may have been mean but, we left no tip and stopped at DQ for a cone on the way home.
We've already blacklisted the Applebee's on Baseline at 24th St. because of similar service, getting orders and drinks completely wrong, and billing us for things we did not order. This one is going on the list as well. Next time we'll drive all the way out to Baseline and 51st Ave. They seem to still understand customer service out there.
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