Just got a Prime Beef Deluxe Poutine 10 minutes ago, cold gravy, the cheese didn't melt, saggy warm fries. I wonder what took the server (Juliana) so long to serve my poutine. I don't expect exceptional customer service from a fast food place but a thank you or a smile is expected with the food. Not worth my $10, I should have gone to somewhere else. 1 star for filling my stomach, I was starving. Never going back there ever again. To be honest, Hero Burgers have better poutine and service for half the price.