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  • I attempted to cancel my membership back in February and did not follow up properly to ensure it was done. In April I see a $10 charge on my card from the gym- I instantly call and of course there is no manager available to speak with, the front desk boy was not equipped to deal with customer issues and just decided to take down notes, while apologizing, and pass it along to the manager. I NEVER heard back from the manager. I wrongfully assumed that they realized their error and corrected it and there was not need to contact me. WRONG! My card got charged again in June, thank goodness I changed cards and it wasn't able to go through!! I called them instantly and this time i was able to speak to the manager JEDEDIAH, and he is now telling me that I have to pay the past due payment and then I can cancel. I brought this issue to their attention LAST MONTH and was never contacted, he even admitted he saw the notes in the system that I had already contacted them about the issue, so basically.. . he KNEW there was an issue but still did not contact me and allowed my card to get run- now resulting in me owing them EVEN MORE MONEY for a gym I have not gone to in about 5 months. This gym is poorly managed. I go to LIFETIME FITNESS now and could not be happier. Clearly you get what you pay for and this manager needs to be sent to some seminars on how to handle guest relations.
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