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  • First time at Jimmy John's. Please tell me this situation was just a lazy employee and not a company policy. I took an extended lunch the bring my wife and kids lunch. So I ordered three sandwiches to-go. The woman just piled the sandwiches up on the counter. I said, "These were to go." Insinuating I needed a bag. Pointing, she said, "There's bags right there. This is self-serve." Look, I'm not a crippled, I'm more than capable of putting some sandwiches in a bag. It was the shock of no other company, especially fast food, makes their customers bag their own stuff. Just throw the sandwiches on the counter and have at it. But it was also that I'd never been there and didn't know this was even a thing for them. Where are the bags at? Etc. But it was also her attitude. The "I give two shits about you" attitude. Just bag it for the customer, lady. There was one table of three women dining, me and one lady in line. It was not busy at all. For a company that prides themselves on being freaky fast, this was not an example of that. Especially if your customers are forced to bag their own sandwiches. This was either bad company policy or simply a really lazy employee.
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