My family used to go there a lot. We generally got decent food for what it was. Recently bought dinner and it was disgusting. It was soggy, under sauced, and tasted old and terrible. We called to let them know that night. They on their own offered to replace it, but the next day when we called in asking if we can pick up our replacement, they were very rude. Acting like we were trying to steal food, when they were the ones who offered. They talked back to us..argued with us, just all around acted terrible. They finally said they'd replace a small portion of the terrible old chicken they sold us. We said never mind. My sister didn't think the food would be safe for her kids, that they might do something to it, because the people acted so underhanded and trashy. I wouldn't have guessed, from having gone in there that they would be so low.
If you like this restaurant, I'd go to a different location!