Made the decision today to NEVER return here. Regret purchasing my son's bike here. Their commitment to service is poor. They don't do what they say they will do.
First Issue
I got a quote on a tune up and went with a Groupon to cut the cost. Five days later and just before I am to pick up the bike, a technician calls and finds a way to double my cost. The bike had already been looked at for a quote when I brought it in. Because of the days, I'm stuck with the cost of a 25 dollar Groupon at a place I'll never patronize again.
Second Issue
Brought my son's '20 Trek in with a simple flat tire. Front tire had gone full flat quickly so I thought it would get it fixed well. Paid for the tube, slime and installation. Took it home and next day it was full flat again. I took it back 4 days later and the same technician found the same puncture in the same place - this time finding the tire puncture and staple. My son had not rode on the bike since i brought it back 4 days before. Nonetheless, refused to stand by their work and wanted to charge me to make it right. Disgraceful.