My technician was Erik (Rick) Grant, and he went above and beyond helping me this past week. I have always had great service and response time with Sting via phone, but never really had to call them to come out to the home. We have had the service for 3+ years and being our first home service request we were set expectations low. Rick came out and fixed the problem (needed a radio reset), and then spent time helping me go through options on our keyboard that will now make us safer than we already were. Very knowledgeable and experienced on alarm systems, Rick walked me through various scenarios on how the system can be useful, and because of him I discovered other user codes and password options. Really appreciated Rick and his patience. Thumbs up to Rick and Sting!