The place is great and I've been using them for many years for my dry cleaning and launder services. They are great at removing difficult stains (compared to many cleaners in the valley) and has reasonable pricing. As a customer and business owner, I realized that dry cleaning prices are not fixed and there are many challenges and complexities within the business. Not all stains will lift and not all materials are susceptible for cleaning. With that said, we all need to take ownership of how we care for the garment and be more well informed and educated of whether the item can be cleaned (i.e., read the labels, can you clean it and if so, dry clean or can it be laundered?)
It humors me reading a complaint about buying an antique dress for $50 and being quoted $450 for steaming and spot treating. A place across the street can provide the same service for $15! The context of the review doesn't even make logical sense as I have never heard a place charging $450 to press a dress. Yet, what place across the street can do it for $15 and still both are in business? Don't even get me started on calculating the math on the difference in mark up as the information provided is absurd.
Reviews are to help businesses connect with the community and share their thoughts not to slander a business or cause defamation.