Great renovated rooms just as reviewed by others but what this review is about is the service. I really hope someone in charge will read this. Ok here are the issues:
Free breakfast
Lines for the cooked to order are 25min plus wait
Once you get there they are out of ingredients or items like no more French toast ... there was one hour left of breakfast
The coffee and pastry bar had no plates or forks for the entire time people had to use the cereal bowls
The buffet style eggs/potatoes/sausage/biscuit/gravy were out of three items and again no forks or plates
I contacted the lady who cleaned up the tables (only one person for all tables) it took her a while to go into the kitchen and request more food
I know it's not her responsibility but the person in charge should be checking the items and restock when needed not when customers complain.
There was a lot more, but its now a couple of months later and I forgot. I just remember a service member telling me that they try but its a management decision to add more people and they cant't get them to do it...
too bad if you offer all these perks and then skimp around and try to save some cash... bad management decisions.
Oh, and only FULL beds...just too small for our family!