just had a terrible experience at this place. They have absolutely no idea how to do business. My wife and I schedule a couples massage. She is pregnant with twins. On the phone she told them and that she would need a prenatal massage. Unfortunately it is against policy for people at the front desk to ask if she is having twins but it's completely fine for the therapist to ask those questions upon entering the room. Well come to find out you need a doctors note to do a prenatal massage for twins. Totally fine, but wasting over an hour of our time isn't. This policy is ridiculous, the front desk could easily say oh btw if you happen to be pregnant with multiples or high risk you will need a doctors note. Manager was a complete waste of time. I will never understand management that hides behind company policy instead of using their own head. The manager had zero sympathy about the situation and made me wonder how she even got that job. Needless to say we have a $60 gift card that WE purchased but cannot get a refund ... AGAIN company policy!