When we came through on our way to our gate, I decided to get an iced coffee. After 2 of the 3 people continued to chat and ignore me, one of the employees finally asked for my order. She then looked over her shoulder at the menu and told me they don't have iced coffee. I then advised her to add ice to regular coffee and that would be sufficient. She said "oh". Don't waste your time or money here. Cleveland is great and this place is not representative of our city's attitude or aptitude.