I called 20 minutes ahead to place a to go order as I was on a trip back from Asheville, exhausted and just wanted to grab my food and go home. When I arrived 25 minutes later, they hadn't even started my salads. There was probably 7 customers in the whole restaurant and all were well through their meals. The girl apologized and said she had been in the bathroom. Yet 2 other employees were standing around doing nothing. I had to wait another 15 minutes for my salads. The salads were very good & the bread was amazing. However the service is lacking & I probably won't ever return to this specific crisp because of it.