Wow. Sears has truly become an antiquated dinosaur. The right hand doesn't even know they have a left hand, let alone what the left hand is doing!
We ordered an electronics item online. They messed up the order. We called the store and ordered it directly from the store. They told us it couldn't be delivered (found out was certainly NOT the case after the fact). We went to pick it up, they could not find the order. After an hour in the store, we gave up and started a new order over from scratch. Got the item home - it was DEFECTIVE. After DAYS of back and forths, they finally got us a working one. Now, after 12 days, we have yet to see the credit for the original defective merchandise that was returned. HEADACHES to the max. SO am not shopping there again!