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  • I always come to Jims, being from California its the only "california style" burger I can find here! Burgers are always great but service not so much. They go through employees like crazy it seems. Everytime I go there is always a new face. Well, today I figured out why. I had placed an over there phone order with the owners wife and she had informed me it would be 45 minutes. No big deal, I couldn't take my break for about a half an hour anyways. When I had arrived the owners wife was standing at the counter, guns hot as she always is, and asked me what I needed. I told her I had placed an order and was here to pick it up (I called at 11 and it was now 11:50). She had informed me it would be another 25 minutes. After this, she yells at me "well do you want the food or not?!" Really lady? After yelling back the food should already be done, she screams again, "well, excussssse me" in front of a line of customers waiting to order. Nice impression lady! To say the least, I probably won't be back again. Not my first encounter with her rude attitude, but quite frankly the worst. I had gone for breakfast one morning on a sunday and it took an hour and thirty minutes to get bacon and eggs, then had to ask for my toast which was supposed to come with it. Angry customers who were asking for their money back were quickly told they couldn't and wouldnt give anyone's money back. Again, to say the least, never went to breakfast there again!!! Love the food, but the owners wife ruins the whole entire atmosphere. If she had better customer service and didnt scare off staff im sure they would be much more successful. (I actually know a gal who worked there, and was told to "meet the sink" for 3 hours and do dishes when she was supposed to be serving food) yikes.
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