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  • Great Vet. Horrible staff. I called this office last week to make an appointment for my now 11 week old puppy who needed some vaccinations. I come to the appointment 10 mins early to check in with the receptionist who asks for my information, and says "I can't seem to find you in the system. Are you sure you made an appointment at this location?" To answer her question, I showed her my phone for the confirmation voicemail from one of her colleagues. When I made the appointment, I specifically asked for Dr. Coleing, who wasn't even in. Go figure. They weren't too busy, so she was able to take us in right away. That I was thankful for. Moving along to the actual checkup. The vet assistant was friendly, but she kept trying to sell us vaccinations my puppy didn't need that visit. Then she says "So your puppy needs his 3rd round of shots, but he's only 8 weeks old? Oh, wait, never mind his birthday is entered incorrectly in our system." In that moment, I told myself never to bring him again to this clinic. The vet was great. She answered all of the questions asked and gave suggestions to training and food and information about Teddy's current state. Checking out, I asked for a printout of Teddy's shot record. The vet assistant, puzzled, asked why. I simply told her we are taking him to another clinic. If the staff was different, then we'd definitely come back. Such a shame two great doctors have mediocre employees.
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