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  • NEVER coming here again - I came here to buy a TV and made it clear when I needed it delivered. I have very specific times within which I am allowed to have delivery trucks come through the gates and I was very clear about them. I was assured that I would be called with a delivery window and would be able to request another time if it wasn't suitable. I got the call for the delivery window which ended up being outside of the times I was allowed to have trucks come in. I called the number the associate gave me, only to be told (by Penn Ridge) that they will absolutely not change the delivery time and I am basically SOL. Their delivery time was outside the delivery times outlined by the rules of the community, but they made sure to underline the fact that they are VERY FAMILIAR with the community and their rules. I asked "WHY" if they know the rules would they schedule something that could absolutely not come through the gate - no real answer to that. They called the community rules "ridiculous" - which is funny, because they were the ones being ridiculous IMO. So Back to Best Buy - they basically said that Best Buy doesn't have any right to say that delivery times can be changed when they absolutely cannot be. While I think this system is flawed, Best Buy should be doing something to mitigate these negative customer experiences: 1) Best Buy should be using a more flexible delivery service; 2) associates should be briefed about the rules of said service and 3) should be honest about them to customers. I could have easily gone to another store that could guarantee me my delivery time and save myself the hassle if the associate had been upfront about the inability to change delivery times. There is simply no way he could not have known that information. Needless to say, I am done with Best Buy. I am currently trying to return this item so I don't give a cent to this company; let's see how easy that is.
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